Privacy Policy
Last updated: Feb 24 2026
This Privacy Policy explains how Hyperknow (“we,” “us,” or “our”), operated by Nutcracker AI Inc., collects, uses, and protects information when you use the Hyperknow website, applications, and services (collectively, the “Service”).
By using Hyperknow, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect the following categories of information:
a. Account Information
When you create an account, we may collect information such as your email address, name, and account identifiers.
b. User Content
When you upload files, connect external storage services, or provide inputs, we process the content you submit, including documents, text, and associated metadata, in order to provide learning-related features.
c. Usage Information
We collect information about how you interact with the Service, including feature usage, interaction logs, timestamps, and system performance data.
d. Payment Information
If you subscribe to a paid plan, payment information is handled by third-party payment processors. We do not store complete payment card details.
How We Use Information
We use information to:
Provide, operate, and maintain the Service
Process files and generate learning assistance
Enable proactive learning features and usage tracking
Manage subscriptions and billing
Improve reliability, safety, and system performance
Communicate with users about the Service
We do not sell personal data.
File Access and AI Processing
Hyperknow does not proactively read, review, or monitor the contents of your uploaded or connected files for purposes unrelated to providing the Service. File content is processed by automated systems only as necessary to deliver requested features.
We do not intentionally disclose your files or their contents to third parties for advertising, marketing, or unrelated commercial purposes.
However, in order to provide AI-powered functionality, portions of file content may be transmitted securely to third-party AI model or infrastructure providers acting as service processors on our behalf. These providers are permitted to process the data solely to perform requested services and are contractually restricted from using the data for any other purpose.
Because file content may be processed by external AI systems, you should not upload or connect materials that are highly confidential, legally privileged, restricted from disclosure, or not permitted to be transmitted to third parties. Hyperknow is not responsible for consequences arising from the upload of such materials.
Data Retention
We retain personal data and user content only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce agreements.
You may request deletion of your account, which will initiate deletion or anonymization of associated data, subject to technical and legal limitations.
Sharing of Information
We may share information:
With service providers who assist in operating the Service
To comply with legal obligations or lawful requests
To protect the rights, safety, and integrity of Hyperknow, its users, or the public
We do not share personal data for advertising purposes.
Security
We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. No system can be guaranteed to be completely secure.
Your Choices and Rights
You may:
Access and update your account information
Cancel subscriptions through account settings
Disable certain features where available
Request account deletion by contacting support
Children’s Privacy
Hyperknow is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13.
International Data Transfers
Your information may be processed and stored in jurisdictions outside your country of residence, including the United States, where data protection laws may differ.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service.
Continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.
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